Customer Service Management

As an  IT consultant , Mutiara.Com works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. We have  work to improve the structure and efficiency of an organization's IT systems.
We  provide strategic guidance to organizations with regard to technology, IT infrastructures and the enabler of major business processes through enhancements to IT. We have highly expert technical assistance, and may be responsible for user training and feedback.
 
Our consulting services involve several exercises :
Meeting with clients to determine requirements;
Working with clients to define the scope of a project;
Planning timescales and the resources needed;
Clarifying a client's system specifications, understanding their work practices and the nature of their business;
Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;
Designing, testing, installing and monitoring new systems;
Organizing training for users and other consultants;